Shipping policy

Welcome to Homedeco 99! We're dedicated to delivering your premium lighting and home decor products in a timely and efficient manner. Here's everything you need to know about our shipping procedures:

Shipping Duration:

  • International Orders: Typically, orders are delivered within 4 to 10 working days. However, extra large items may take approximately 20-28 days as they are shipped via sea route to ensure their safe arrival.
  • Custom Made Orders and Chandeliers: Please allow 6-10 days for the crafting and preparation of your custom chandeliers and made-to-order lighting fixtures. Each piece is created with meticulous attention to detail to meet our high standards of quality.

Dispatch Time:

  • Orders are generally dispatched within 3 to 7 business days following payment confirmation. This timeline ensures that every product meets our quality criteria before it heads your way.

Customs Clearance:

  • Please be aware that international shipping might involve complex customs clearance processes that may extend delivery times occasionally. In rare cases, customs clearance can take up to 60 days, particularly during stringent inspections or peak shipping periods.

Order Processing:

  • Our warehouse operates Monday through Friday during standard business hours, except on national holidays. We strive to minimize shipment delays, especially during holiday seasons.

Responsibility for Goods:

  • Responsibility for the purchase transfers to you upon delivery of the goods to the provided address. If you have not received your order as per delivery records, please contact us within 3 days of the expected delivery date. We will investigate with our delivery partners to resolve the issue promptly.

Damaged or Incorrect Items:

  • In the unfortunate event that you receive a damaged or incorrect item, please contact us within 48 hours of receipt, along with photographic evidence. We will arrange for a return, replacement, or refund, as necessary.

Tracking Your Order:

  • We will provide you with tracking information and updates on your order's progress. Our customer service team is always available to address any questions or concerns you may have regarding your order.

Contact Us:

At Homedeco 99, we are committed to ensuring that your orders arrive on time and in perfect condition. We appreciate your understanding and patience with the shipping process, and we continually work with our shipping partners to minimize any potential delays. Thank you for choosing Homedeco 99, where we illuminate your world with style and sophistication.