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At Homedeco 99, your satisfaction is our top priority. We understand that sometimes a product may not fully meet your expectations, and we strive to facilitate a seamless return process. Here’s our comprehensive Returns and Refund Policy to ensure a transparent and straightforward experience.

Queries or Concerns:
For any issues related to returns or refunds, please reach out to us at support@homedeco99.com.

Return Policy:

Time Frame: You may initiate a return within 15 calendar days from the date of delivery. Returns requested beyond this period will not be accepted.
Condition of Items: To be eligible for a return, items must be in their original packaging, uninstalled, and include all parts and accessories. Opened, altered, or installed items, as well as custom or made-to-order products, items bought during final sales, or items damaged through customer mishandling are not eligible for returns.
Final Sale Items: Products purchased during a Final Sale are ineligible for return, cancellation, or exchange.
Initiating a Return: Contact us via email at support@homedeco99.com to start the return process. Returns without prior approval will not be accepted.
Proof of Purchase: Include your receipt or proof of purchase with the return to facilitate the refund process.

Eligibility for Return:
We accept returns for items that are defective, broken, or not as described upon purchase. Inspect your items upon delivery to ensure satisfaction.

Replacement:
If your item is defective or incorrect, we will prioritize sending a replacement.

Unavailability of Replacement:
If a replacement is not feasible, you have the option to receive a full refund or store credit.

Shipping Policy for Returns:

Return Shipping: Send the item to the address provided in the return approval email. Customers are responsible for return shipping costs, including international returns.
Shipping Instructions: For items sent via Post Service valued under $60, tax fees can be avoided. Any incurred tax fees will be deducted from your refund.
Tracking: After shipping your return, please provide us with the tracking number. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

Change of Mind Returns:

Conditions: We accept 'Change of Mind' returns provided the item is unused, in its original packaging, and in a resalable condition within 15 days of receipt.
Shipping Costs: Customers are responsible for the return shipping charges.

Refund Policy:

Processing: Upon receiving your returned item, we will process your refund within 2 business days through your original method of payment.
Notification: You will receive an email notification regarding the status of your return and refund. If approved, refunds are processed within 1-3 business days.
Non-Refundable Items: Original shipping fees and insurance are not refundable.
Delays: If your refund is delayed, please check with your bank or credit card issuer. Contact us if the refund has not appeared within 7 business days.

Exchange Policy:

We currently only accept exchanges for defective, damaged, or incorrect items. Inspect your item upon receipt and contact us immediately if there are issues.

General Terms:
This Policy is part of our Terms and Conditions of Sale. In case of any discrepancies, this Policy prevails.